Support & Service Response
When a drying cycle drifts or moisture readings look inconsistent, you need a direct line to someone who understands industrial seasoning. Our support team handles sensor calibration queries, airflow schedule adjustments, and moisture audit follow-ups.
Speak with a drying specialist who can walk through sensor placement, kiln controller settings, or interpret acoustic test results on the spot.
+27(46)6016385Send your kiln logs, moisture maps, or airflow data. We review the records and reply with a structured assessment and recommended next steps.
info@bonimdoo.comFor calibration audits or complex seasoning problems, we schedule kiln floor visits. Travel time depends on your location and current workload.
1389 Ebrahim Row, Mbelemouth, EC 2503
Urgent kiln stoppages get priority. Standard technical questions receive a first response within one business day. Detailed moisture audit reviews are returned within two business days.
Browse common calibration and moisture testing questions.
Go to FAQ sectionKiln Drying FAQ
Straight answers about sensor calibration, moisture audits, and airflow management in industrial timber drying.
We recommend a full calibration check every 90 days of continuous operation. High-capacity kilns experience thermal cycling and vibration that can shift sensor readings by 1–2°C over time. Regular verification against a certified reference probe catches drift before it affects drying quality.
Acoustic testing measures the speed of sound through the wood, which correlates with moisture content without penetrating the surface. Resistance methods require driving pins into the board, leaving small holes and only measuring the outer shell. Acoustic testing is faster on stacked hardwood and gives a better picture of internal moisture distribution.
Internal checking often comes from a mismatch between surface and core moisture gradients. If the airflow is uniform but the stack density varies, some boards dry faster than others. We audit your stack configuration and fan reversal intervals to balance moisture extraction across the entire load.
Yes, but it requires careful planning. Different species have different drying rates and shrinkage characteristics. We design airflow schedules that accommodate the slowest-drying species in the load while monitoring the faster ones for over-drying. In some cases, separating species into dedicated runs is more cost-effective than compromising on schedule.
Our audit covers three areas: in-kiln sensor accuracy, spot-checking moisture across the stack using acoustic methods, and reviewing your drying logs for consistency. We deliver a report with specific recommendations for sensor placement, calibration intervals, and airflow adjustments tailored to your equipment and timber species.
A typical visit lasts one to two days depending on kiln capacity and the number of sensors. We work around your production schedule, performing sensor checks during planned downtime. After the audit, you receive a written protocol your team can follow for routine verification between our visits.
A structured approach to kiln calibration, moisture auditing, and airflow optimization — no guesswork, just measurable results.
We start by reviewing your kiln specifications, current drying schedules, and recent defect reports. This gives us a clear picture of your operation's baseline before any equipment is touched.
Our technicians calibrate thermal sensors inside your kilns against reference standards. We document drift patterns and identify any sensors that need replacement or repositioning for accurate readings.
Using acoustic testing equipment, we assess moisture distribution across your hardwood stacks. This non-destructive method gives us precise data without damaging valuable timber.
Based on species, thickness, and initial moisture levels, we design custom airflow schedules. Fan speed, reversal intervals, and vent settings are tuned to prevent internal checking and warping.
We stay on-site during the first drying cycle to monitor how the new schedules perform. Adjustments are made in real time based on sensor feedback and moisture readings.
You receive a detailed report with before-and-after data, defect rate comparisons, and recommendations for ongoing maintenance. This becomes your reference for future drying cycles.